Gambling on ace567 is meant to be entertainment — not a source of stress or financial hardship. This page outlines the tools, policies, and resources available to every player in Bangladesh to help you stay in control and play safely at all times.
At ace567, we believe that responsible gaming is not a checkbox — it is a core part of how we operate. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other corner of Bangladesh, and we take our duty of care to each one of them seriously. Whether you play casino games, bet on cricket, or enjoy slots, ace567 wants your experience to remain enjoyable, controlled, and within your personal means.
Problem gambling is a recognised condition that can affect anyone, regardless of income, background, or how long they have been gambling. The earlier it is identified, the easier it is to address. ace567 provides a range of tools that put you — the player — in direct control of your spending, your time, and your access to the platform. These tools are always available, always free, and can be activated or modified at any time by contacting our support team.
ace567 strictly enforces an 18+ age requirement across all products — casino games, live dealer tables, cricket betting, keno, slots, and all other services available on ace567.app. No individual under the age of 18 is permitted to open an account, make a deposit, or participate in any gambling activity on this platform. Players must be 18 years or older to use ace567.
Every game on ace567 — including casino titles, cricket betting, and slots — involves financial risk. The house edge means that, over time, the platform has a mathematical advantage. Never gamble with money you cannot afford to lose, and never view gambling as a method to generate income or repay debts.
ace567 uses identity verification (KYC) to confirm the age of all players. Accounts found to belong to individuals under 18 will be permanently closed and all funds returned. If you are a parent or guardian, please use parental control software to prevent underage access to online gambling platforms.
These six principles guide every decision ace567 makes when it comes to player protection. They are not aspirational — they are active, enforced standards.
ace567 verifies every player's age during the KYC process. No account can be funded or used to place real-money bets until age verification is complete and the player is confirmed to be 18 years of age or older. This requirement is non-negotiable and applies to every player in Bangladesh without exception.
Players can set daily, weekly, or monthly deposit limits on their ace567 account. Once a limit is in place, ace567 will not allow any transaction that would cause you to exceed it during that period. Limits can be lowered at any time with immediate effect. Requests to raise a limit are subject to a mandatory 7-day waiting period.
ace567 allows players to set a maximum session duration. When your session reaches the time you have specified, ace567 will prompt you to take a break before you can continue playing. This feature is particularly useful for mobile users who may lose track of time during longer sessions on cricket betting or live casino games.
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your ace567 account will be suspended and you will not be able to log in, deposit, or place any bets. The cooling-off period takes effect immediately and cannot be reversed.
Players who feel they are struggling to control their gambling can request self-exclusion from ace567. Self-exclusion options include periods of 6 months, 1 year, 3 years, or indefinite exclusion. Once a self-exclusion is in place, ace567 will close your account and will not allow re-registration for the duration of the exclusion period.
ace567 provides players with access to their full betting history, deposit history, and net win/loss figures at any time. You can also enable on-screen reality check notifications that remind you how long you have been playing and how much you have wagered during the current session, helping you make informed decisions.
All responsible gaming tools on ace567 can be activated by contacting our 24/7 customer support team. Here is how to set up each tool:
Visit ace567.app and log in to your registered account. All responsible gaming tools are tied to your verified player account and take effect across all devices and sessions.
Click the live chat button on ace567.app to connect with our support team. Live chat is available 24 hours a day, 7 days a week, including Eid holidays and national holidays such as Victory Day and Independence Day.
Tell the support agent which tool you want to activate — deposit limit, session time limit, cooling-off period, self-exclusion, or reality check notifications. Be as specific as possible (e.g., "Set a daily deposit limit of ৳2,000" or "Apply a 7-day cooling-off period").
For security purposes, the support agent will verify your identity before applying any account restriction. This is to ensure that no one else can modify your account settings without your knowledge.
Restrictions such as cooling-off periods and self-exclusions take effect as soon as they are confirmed. Deposit limit increases and self-exclusion removals are subject to mandatory waiting periods to protect your interests.
Cap the amount you can deposit into your ace567 wallet within a defined period. Choose from daily (24-hour), weekly (7-day), or monthly (30-day) limits in BDT. Limits can be as low as ৳500 and can be set to any amount that reflects your budget.
Set a maximum play session from 30 minutes up to 8 hours. An alert will appear at your chosen threshold before your session is paused.
Take a forced break from 24 hours to 30 days. Your account is suspended for the full duration — no logins, no bets.
For players who need a longer break or want to permanently stop gambling on ace567. Self-exclusion locks your account for 6 months, 1 year, 3 years, or indefinitely. During the exclusion period, ace567 will not process any re-registration requests from the same individual. Marketing communications are also stopped immediately. To request self-exclusion, contact our support team at any time via live chat or at [email protected] — this email is plain text and is not a clickable link.
The following questions are adapted from widely used problem gambling screening tools. Ask yourself these questions honestly. If you answer "yes" to three or more, we strongly encourage you to reach out to our support team or seek professional help.
Answer these questions about your gambling behaviour over the past 12 months.
Have you ever spent more money gambling than you planned to, or more than you could comfortably afford to lose?
Have you ever borrowed money, sold belongings, or used funds intended for essential expenses (rent, food, bills) to fund gambling?
Have you found yourself thinking about gambling frequently — planning your next session, reliving past bets, or calculating how much you might win?
Have you tried to cut back on gambling but found it difficult or impossible to do so?
Have you gambled as a way to escape from stress, anxiety, depression, or personal problems?
Have you ever "chased" your losses — that is, continued gambling in an attempt to win back money you had already lost?
Has your gambling caused conflict with family members, friends, or colleagues — or led you to conceal how much time or money you spend gambling?
Have you experienced feelings of guilt, shame, or regret about your gambling, and yet continued to gamble soon after?
If you or someone you care about is struggling with problem gambling, the following resources and steps can help. ace567 is committed to supporting every player who reaches out to us for assistance.
Our trained support team is available around the clock — 24 hours a day, 7 days a week — to help you activate any responsible gaming tool, apply a self-exclusion, or simply talk through your concerns. Access live chat directly on ace567.app.
Prefer to write? Send a detailed message to our responsible gaming team. We will respond within 24 hours and will not judge or dismiss any concern you raise.
[email protected]
(Plain text — not a clickable link)
ace567 encourages any player experiencing gambling-related distress to seek guidance from a qualified mental health professional or counsellor. In Bangladesh, mental health support services are available through hospitals in Dhaka, Chittagong, and other major cities. Asking for help is a sign of strength, not weakness.
ace567 enforces the 18+ age requirement through mandatory identity verification, but we also encourage parents and guardians to take active steps to prevent underage individuals from accessing online gambling platforms on shared or household devices. If you share a device with anyone under 18, please take the following precautions:
If you believe a person under 18 has opened or is using an ace567 account, please report it immediately to our support team via live chat or at [email protected]. ace567 will investigate the report promptly, close any underage account identified, and return any funds deposited. All reports are treated confidentially.
In Bangladesh, many households share mobile phones. If your bKash, Nagad, or Rocket account is linked to a shared phone, ensure that your ace567 account is always logged out after each session and that your payment app PIN is not accessible to minors on the same device.
Responsible gaming and great entertainment are not mutually exclusive. Explore ace567's full range of games knowing that our player safety tools are always available to keep you in control.